Privacy Policy — LuxuryMatch Kenya

LuxuryMatch Kenya (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for our matchmaking services, or interact with us. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Our office: Nairobi Garage, Westlands, Nairobi, Kenya.
For any privacy-related questions, you can contact us at hello@luxurymatch.co.ke.

1. Information We Collect

We collect information to provide a personalised matchmaking experience. The types of information we may collect include:

Personal Identification: Name, date of birth, gender, contact details (email, phone number), and physical address.
Application Data: Information you provide in your matchmaking application, such as relationship goals, lifestyle preferences, interests, values, occupation, and desired partner characteristics.
Communication Data: Records of your correspondence with us, including emails, calls, and consultation notes.
Verification Data: Identification documents or other information you provide to help us verify your identity (e.g., government-issued ID, proof of address).
Payment Information: Billing details and payment history for our services. We do not store full credit card numbers; payments are processed through secure third-party payment gateways.
Technical Data: IP address, browser type, device information, and cookies when you interact with our website. See our Cookie Policy below.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our matchmaking and dating services.
To assess your compatibility with potential matches.
To verify your identity and ensure the authenticity of participants.
To communicate with you about your application, consultations, and matchmaking progress.
To process payments and manage your account.
To improve our services, website, and customer experience.
To comply with legal and regulatory obligations.
To send you promotional information only with your explicit consent.

3. Legal Basis for Processing

We process your personal data based on:

Contractual necessity: To fulfil our service agreement with you.
Legitimate interests: To maintain the security and integrity of our service and to improve our offering.
Consent: Where you have given clear consent for specific processing (e.g., marketing communications).
Legal compliance: To meet our obligations under Kenyan law, including the Data Protection Act, 2019.

4. Sharing Your Information

We treat your information with the highest confidentiality. We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

With your consent: We may share relevant information with potential matches only after you have reviewed and consented to an introduction.
Service Providers: We engage trusted third parties to perform services on our behalf, such as payment processing, IT support, and venue coordination. These providers are bound by confidentiality agreements and may only use your data for the specific services they perform.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to governmental authorities or other third parties.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy commitments.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include encryption, access controls, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. If you close your account or request deletion, we will securely delete or anonymise your data, except where we are legally obliged to retain certain records.

7. Your Rights

Under the Kenyan Data Protection Act, 2019, and other applicable laws, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Request that we limit the processing of your data.
Objection: Object to the processing of your data for direct marketing or other purposes.
Portability: Request a machine-readable copy of your data to transfer to another service.
Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@luxurymatch.co.ke. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. We do not use cookies for targeted advertising without your consent.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

LuxuryMatch is for adults aged 18 and above. We do not knowingly collect information from minors. If you are under 18, please do not use our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the effective date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LuxuryMatch Kenya
Nairobi Garage, Westlands
Nairobi, Kenya
Email: hello@luxurymatch.co.ke

Your privacy is our priority. We are committed to handling your data with the utmost discretion and care, in accordance with Kenyan law and international best practices.