Privacy Policy

Luxury Match Ltd is a private social introduction and lifestyle concierge service registered in Kenya. We operate from Nairobi and Mombasa, serving adult women across Kenya and international visitors. Our registered business contact is hello@luxurymatch.co.ke.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, WhatsApp service, or email communications.

We collect information only when you voluntarily provide it to us. This may include:

• Your first name or preferred name
• Your WhatsApp number or email address
• Your city or location (Nairobi, Mombasa, or international)
• Your experience preferences and interests
• Payment confirmation references (not full card details)
• Feedback you provide after an experience

We do not collect your surname, national ID, employer, home address, or any sensitive personal documentation unless you are applying to join as a companion, in which case a separate consent process applies.

We do not collect any information through cookies, trackers, or analytics tools that identify you personally.

Your information is used solely to provide and improve our service. Specifically:

• To match you with a suitable companion from our vetted roster
• To communicate with you about your booking and experience
• To process payment confirmation and issue receipts
• To follow up on your experience quality
• To contact you about changes to your membership or our service

We do not use your information for marketing to third parties, profiling, or any automated decision-making processes.

We take the protection of your information very seriously. Our security measures include:

• All member communications conducted via end-to-end encrypted WhatsApp
• No digital member profiles stored on public or cloud-accessible servers
• Physical and digital records accessible only to our founder and designated concierge staff
• All staff and companions sign binding confidentiality agreements before accessing any member information
• No member photos are stored digitally — photos shared for matching purposes are deleted after use

Your personal information is accessible only to:

• Our founder and concierge team — who handle all introductions personally
• Your selected companion — who receives only your first name and the details of your planned experience, nothing else

No other person, business, or entity has access to your information at any time.

We do not sell, rent, trade, or share your personal information with any third party under any circumstances. We do not share data with:

• Advertising or marketing companies
• Data brokers or analytics platforms
• Government bodies — unless compelled by a valid legal order from a Kenyan court, in which case we will notify you where legally permitted
• Any other business or individual not directly involved in delivering your experience

We retain your information only for as long as you are an active member or have an ongoing booking with us. If you cancel your membership or request deletion, we remove all records associated with you within 48 hours.

Payment reference records may be retained for up to 7 years in accordance with Kenya Revenue Authority requirements for business tax records. These records contain only transaction references and amounts — not personal identifying information beyond your name.

You have the right at any time to:

• Request a summary of what information we hold about you
• Request correction of any inaccurate information
• Request complete deletion of all your personal data
• Withdraw consent and cancel your membership without penalty
• Lodge a complaint with the relevant Kenyan data protection authority

To exercise any of these rights, simply message us on WhatsApp or email support@luxurymatch.co.ke. We will respond within 48 hours.

Our website uses only essential functional cookies — the minimum required for the site to operate correctly. We do not use advertising cookies, tracking pixels, or any third-party analytics that identify you personally. No cookie consent banner is displayed because no non-essential cookies are used.

Our website and communications may contain links to external websites such as hotel partners or travel resources. We are not responsible for the privacy practices of external sites. We recommend you review the privacy policy of any third-party site you visit.

Luxury Match is strictly for adults aged 18 and over. We do not knowingly collect information from or provide services to anyone under the age of 18. If we become aware that a minor has contacted us, we will immediately cease communication and delete any associated information.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We will notify active members of any material changes via WhatsApp. Continued use of our service after notification constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please reach us through any of the following: